Refund policy

One-time listing upgrades (Plus/Pro) and weekly ad slots may be refunded within 7 days if the placement was not delivered due to a platform fault (e.g., sold inventory not shown during the booked week).

Free listings are not purchased and are not eligible for refunds. Badge verification outcomes depend on correct installation on your website.

To request a refund, contact support or ask an admin via the internal refunds workflow. Refunds are processed through Stripe to the original payment method.